Store Return/Refund/Credit Policies
The following are the Lisjen Marketing & Store Supplies Ltd. Store policies governing returns, refunds and credits.
Within 30 Days of Purchase
- Refunds, Returns and/or Exchanges will be honored when product returned is in saleable, unused condition with original packaging and receipt.
- The refund will be in the same manner as original payment (example: if payment made by Credit Card, the refund will be applied to the same credit card).
No Receipt Available
- An "exchange only" or a credit memo will be issued in cases where there is not receipt.
- Must be within 30 days of purchase from our store.
After 30 Days from Purchase (maximum 90 days from purchase)
- Refunds, Returns and Exchanges will be honored when product returned is in saleable, unused condition, with original receipt and packaging.
- For such refunds, returns and exchanges, a credit memo or "exchange only" will be applied.
- A 10% Restocking Fee will be applied for product returned beyond 30 days.
No refunds or exchanges for special orders.
- Special Orders include unique product(s) ordered, custom printed bag orders, or any quantity of products ordered which are is not carried as part of the regular store inventory.
- All special orders require payment at the time of order.
Other Applicable Policies
- All sales on acrylic products are final
- Store credit must be used within 12 months from date of issue
- Freight charges may be applied for refunds/exchanges and will be assessed on an individual basis.